Cancellation Policy

Cancellation refund policy

If a staff member needs to cancel, they are obligated to communicate directly with you. However, if you believe the relief staff has conducted themselves improperly during the cancellation, you can email a complaint to [e-mail]. Staffee reserves the right to suspend users with repetitive complaints. Once the cancellation is confirmed, you can go to the Staffee app and click "Cancel" or "Complete & Review" if you want to leave a review. Please note that no refund will be issued if the cancellation is made by the owner. However, for cancellations made by the replacement staff, you can request a credit for your next booking. To obtain this credit, please send an email to [e-mail] with proof of communication with the replacement staff confirming their cancellation (for example, a screenshot of the conversation between you and the replacement staff, or ask the replacement staff to send us an email confirming their cancellation).